Refund and Returns Policy

Refund and Returns Policy

At efarmers.online, we strive to deliver the freshest fruits and vegetables to your doorstep. If you are not satisfied with your order, our Refund and Returns Policy ensures that your concerns are addressed promptly and fairly.

1. Refund Policy

• Eligibility: Refund requests must be submitted within 7 days from the date of order.
• Process: To initiate a refund, please email us at [email protected] with your order details and a brief description of the issue.
• Processing Timeline: Refunds will be processed within 45 business days after your request is approved.
• Mode of Refund: Refunds will be credited back to your original payment method or as store credit, as applicable.

2. Return Policy

We accept returns only for items that are defective, damaged, or incorrect upon delivery.

Steps to Return:

1. Contact us at [email protected] within 24 hours of delivery to report the issue.
2. Provide your order details, photographs of the item, and a description of the issue.
3. Once approved, return the item to the following address:
   Returns Address:
   13-171/194/402,
   Plot No 194, SVR Megha Residency,
   Lokayuktha Colony,
   Badangpet, Hyderabad,
   Telangana, 500058

3. Conditions for Returns

• The product must be returned in its original packaging.
• Only unused or minimally used items will be accepted for returns.

4. Non-Refundable Items

• Products that are not reported within the specified timeframe.
• Items that are mishandled or not stored properly after delivery.

5. Customer Support

For any questions or assistance regarding refunds or returns, please contact us at:
Email: [email protected]

Thank you for choosing efarmers.online. We appreciate your trust and are committed to ensuring your satisfaction with every order!